{ "data": { "refunds": { "getRefundCandidate": { "viewer": "OpsAgentViewer", "ticketSummary": { "ticketId": 399928678, "ticketNum": "5443047395032", "pnr": "XXXXXX", "iataCode": "XXXXXXXX", "travelAgencyId": 33, "travelAgencyName": "Agency_name", "airlineName": "Latam Pe", "passengerName": "XXXXX/XXXXX", "flightType": "International", "gds": "AMADEUS", "issueDate": "2024-08-02", "validIssueDate": "2024-08-02", "refundLimitDate": "2025-08-02", "endorsements": "NONEND-REF/CHG SEE PENALTY", "totalFare": { "amount": 229.19, "currencyCode": "USD" }, "paidBaseFare": { "amount": 155.00, "currencyCode": "USD" }, "fopData": { "equivalentFare": null, "cardPayment": 0.00, "cashPayment": 229.19, "taxPayment": { "amount": 74.19, "currencyCode": "USD" } }, "fop": "CA", "parentTicketNum": null, "parentIssueDate": null, "fareBasis": "QLEQPZ6F", "commissionPercent": 0.10, "commissionAmount": { "amount": 0.15500, "currencyCode": "USD" }, "rfisc": null, "isPocActive": false, "isTicketExpired": false, "pnrAirline": null }, "refundCandidateSummary": { "status": "REFUNDED", "product": "ARP", "createdAt": "2024-08-13", "waiver": null, "freeText": null, "ssr": null, "osi": null, "remark": null, "endorsement": null, "waiverForceFareRefundWithoutPenalty": false, "rucFoid": "XXXXXXXXX", "emdNum": null, "emdIssueDate": null, "refundRoute": "BSP", "overrideRefundRoute": "BSP", "availableRefundRoutes": [ "BSP", "GDS" ], "identificationNotes": "CANDIDATE SEGMENTS TAKEN FROM FARE CONSTRUCTION, DIDN'T NEED TO QUOTE\n\nTax PE marked as willRefund=false\nYR tax is not set as refundable in AirlineDetails\nStatus changed NEW->REVIEW\nStatus locked to REVIEW\nARP Refund for Agency always REVIEW\nTried to change from locked status REVIEW to READY\nTax PE (for PERU Agency + LATAM + taxOnlyRefund) marked as willRefund with amount 30.24 USD from openSegmentProportion 1.0\nHas related refunds: \nUpdated -> waiver Force Fare Refund Without Penalty changed by agent@agency.com from true to false at 2024-08-13T21:40:02.399789432\nUpdated -> Status changed by agent@agency.com from REVIEW to READY at 2024-08-13T21:40:09.064632540\nUpdated -> Status changed by agent@agency.com from READY to REVIEW at 2024-08-13T21:40:19.606036278\nUpdated -> tax PE updated will refund changed by aaranda@expertiatravel.com from true to false at 2024-08-13T21:40:19.606161018\nUpdated -> Status changed by agent@agency.com from REVIEW to READY at 2024-08-13T21:40:21.916353245\nEnqueued for REFUND by agent@agency.com at 2024-08-13T21:40:25.151817449", "notes": null, "operatorNotes": null, "isAdminFeeApplicable": true, "isVisibleToClient": true, "calcError": null, "calcTaxRefundability": "{\"HW\":[1,{\"tax_code\":\"HW\",\"total_paid\":{\"amount\":\"30.9\",\"currency_code\":\"USD\"},\"total_computed\":{\"amount\":\"30.9\",\"currency_code\":\"USD\"},\"diff_with_charged_in_usd\":{\"amount\":\"0.1\",\"currency_code\":\"USD\"},\"safe_refundable\":[{\"amount\":\"30.9\",\"currency_code\":\"USD\"}],\"applied_in_segments\":[{\"origin\":\"LIM\",\"destination\":\"AEP\",\"is_taxable_segment_open\":true,\"is_flight_segment_open\":[true],\"tax_code\":\"HW\",\"tax_sequence\":7410,\"tax_point\":\"DEPARTURE\",\"tax_remit\":\"USE\",\"tax_amount\":\"31.0\",\"tax_currency\":[\"USD\"],\"tax_percent_flat\":\"FLAT\",\"percent_over_amount\":[{\"amount\":\"155.00\",\"currency_code\":\"NUC\"}],\"is_part_refundable\":true,\"computed_tax_amount\":{\"amount\":\"31.0\",\"currency_code\":\"USD\"},\"segment_idx\":[1],\"tax_name\":[\"Airport Departure Tax (International)\"],\"tax_country_code\":[\"PE\"],\"origin_country\":[\"PE\"],\"destination_country\":[\"AR\"],\"local_paid\":[{\"amount\":\"30.9\",\"currency_code\":\"USD\"}]}]}],\"PE\":[1,{\"tax_code\":\"PE\",\"total_paid\":{\"amount\":\"30.2\",\"currency_code\":\"USD\"},\"total_computed\":{\"amount\":\"30.2\",\"currency_code\":\"USD\"},\"diff_with_charged_in_usd\":{\"amount\":\"0.0\",\"currency_code\":\"USD\"},\"safe_refundable\":[{\"amount\":\"30.2\",\"currency_code\":\"USD\"}],\"applied_in_segments\":[{\"origin\":\"LIM\",\"destination\":\"AEP\",\"is_taxable_segment_open\":true,\"is_flight_segment_open\":[true],\"tax_code\":\"PE\",\"tax_sequence\":0,\"tax_point\":\"DEPARTURE\",\"tax_remit\":\"SALE\",\"tax_amount\":\"30.24\",\"tax_currency\":[\"USD\"],\"tax_percent_flat\":\"FLAT\",\"percent_over_amount\":[{\"amount\":\"155.00\",\"currency_code\":\"NUC\"}],\"is_part_refundable\":true,\"computed_tax_amount\":{\"amount\":\"30.24\",\"currency_code\":\"USD\"},\"segment_idx\":[1],\"tax_name\":[\"Sales Tax (International)\"],\"tax_country_code\":[\"PE\"],\"origin_country\":[\"PE\"],\"destination_country\":[\"AR\"],\"local_paid\":[{\"amount\":\"30.2\",\"currency_code\":\"USD\"}]}]}]}", "amountsSummary": { "baseFare": { "amount": 155.00, "currencyCode": "USD" }, "fareToRefund": { "amount": 0, "currencyCode": "USD" }, "taxesPaid": { "amount": 74.19, "currencyCode": "USD" }, "taxesToRefund": { "amount": 30.95, "currencyCode": "USD" }, "cancellationPenalty": { "amount": 0.00, "currencyCode": "USD" }, "fixedCancellationFee": { "amount": 0.00, "currencyCode": "USD" }, "adminFee": { "amount": 0.00, "currencyCode": "USD" }, "agencyFee": { "amount": 1.69, "currencyCode": "USD" }, "cancellationFeeVat": { "amount": 0, "currencyCode": "USD" }, "discountCode": null, "discount": null, "totalRefund": { "amount": 30.95, "currencyCode": "USD" }, "cashRefund": { "amount": 30.95, "currencyCode": "USD" }, "cardRefund": { "amount": 0, "currencyCode": "USD" }, "additionalPenalty": null }, "refundType": "TAX", "isPerSegmentRefundable": true, "clientData": { "isVoluntaryFlagModifiable": true, "isVoluntaryRefund": true, "metadata": null }, "overrideTaxCalculations": false, "overrideBaseFareSegments": null, "isGuaranteedRefund": false, "shouldCancelItinerary": false, "isQuotationOk": true }, "coupons": [ { "id": 191969665, "idx": 1, "number": 1, "segmentIdx": 1, "isOpen": true, "status": "I", "connectionType": "O", "origin": "LIM", "destination": "AEP", "departedAt": "2024-08-14T09:35:00", "fareClass": "Q", "brandCode": "QP", "fareBasis": "QLEQPZ6F", "marketingAirline": "LA", "flightNum": "2380" } ], "fareConstructionSummary": { "fareCalculation": "LIM LA BUE155.00NUC155.00END ROE1.00", "eitherFareConstruction": { "left": null, "right": { "segments": [ { "parts": [ { "index": 1, "origin": "LIM", "airline": "LA", "destination": "BUE", "connectionType": "O", "qs": [] } ], "extraQs": [], "fare": 155.00, "fareBasis": null } ], "currencyCode": "NUC", "gdsSurcharge": 0, "total": 155.00, "roe": 1.00, "taxZP": null, "combinedTaxes": [], "facilityCharges": [] } } }, "badges": { "ticketTypeBadge": { "status": "Primary", "message": "Ticket Type", "label": null, "value": "SIMPLE" }, "usageBadge": { "status": "Success", "message": "Ticket Usage", "label": null, "value": "FULLY OPEN" }, "historicPricingBadge": { "status": "Success", "message": "Ok, No HistoricPricing required since ticket is not partial refund.", "label": "HP:", "value": "OK" }, "fareConstructionBadge": { "status": "Success", "message": "FareConstruction OK", "label": "FC:", "value": "OK" }, "refundRouteBadge": { "status": "Success", "message": "Valid FOP And RefundRoute combination", "label": "Via:", "value": "BSP" }, "validFopBadge": { "status": "Success", "message": "Valid FOP And RefundRoute combination", "label": "FOP:", "value": "CA" }, "fareRefBadge": { "status": "Primary", "message": "Fare is NOT Refundable", "label": "Fare:", "value": "Ref✗" }, "groupFareBadge": null, "taxCalculationBadge": { "status": "Success", "message": "Tax Calculator OK", "label": "Calc:", "value": "OK" }, "quoteExpiryBadge": { "status": "Warning", "message": "Quote is not up to date, review fare rule conditions", "label": "Up to date:", "value": "NO" }, "quoteSafetyBadge": { "status": "Success", "message": "Quote is safe to refund", "label": "Safe:", "value": "OK" }, "guaranteedRefundBadge": null }, "paidTaxes": [ { "key": "YR", "value": { "amount": 13.00, "currencyCode": "USD" } }, { "key": "HW", "value": { "amount": 30.95, "currencyCode": "USD" } }, { "key": "PE", "value": { "amount": 30.24, "currencyCode": "USD" } } ], "eitherComputedTaxes": [ { "key": "HW", "value": { "left": null, "right": { "taxCode": "HW", "totalPaid": { "amount": 30.9, "currencyCode": "USD" }, "totalComputed": { "amount": 30.9, "currencyCode": "USD" }, "diffWithChargedInUsd": { "amount": 0.1, "currencyCode": "USD" }, "safeRefundable": { "amount": 30.9, "currencyCode": "USD" }, "isPartialRefundable": null, "appliedInSegments": [ { "origin": "LIM", "destination": "AEP", "isTaxableSegmentOpen": true, "isFlightSegmentOpen": true, "taxCode": "HW", "taxSequence": 7410, "taxPoint": "DEPARTURE", "taxRemit": "USE", "taxAmount": 31.0, "taxCurrency": "USD", "taxPercentFlat": "FLAT", "percentOverAmount": { "amount": 155.00, "currencyCode": "NUC" }, "isPartRefundable": true, "computedTaxAmount": { "amount": 31.0, "currencyCode": "USD" }, "segmentIdx": 1, "taxName": "Airport Departure Tax (International)", "taxCountryCode": "PE", "originCountry": "PE", "destinationCountry": "AR", "localPaid": { "amount": 30.9, "currencyCode": "USD" } } ] } } }, { "key": "PE", "value": { "left": null, "right": { "taxCode": "PE", "totalPaid": { "amount": 30.2, "currencyCode": "USD" }, "totalComputed": { "amount": 30.2, "currencyCode": "USD" }, "diffWithChargedInUsd": { "amount": 0.0, "currencyCode": "USD" }, "safeRefundable": { "amount": 30.2, "currencyCode": "USD" }, "isPartialRefundable": null, "appliedInSegments": [ { "origin": "LIM", "destination": "AEP", "isTaxableSegmentOpen": true, "isFlightSegmentOpen": true, "taxCode": "PE", "taxSequence": 0, "taxPoint": "DEPARTURE", "taxRemit": "SALE", "taxAmount": 30.24, "taxCurrency": "USD", "taxPercentFlat": "FLAT", "percentOverAmount": { "amount": 155.00, "currencyCode": "NUC" }, "isPartRefundable": true, "computedTaxAmount": { "amount": 30.24, "currencyCode": "USD" }, "segmentIdx": 1, "taxName": "Sales Tax (International)", "taxCountryCode": "PE", "originCountry": "PE", "destinationCountry": "AR", "localPaid": { "amount": 30.2, "currencyCode": "USD" } } ] } } } ], "ticketFareRules": [ { "fareBasis": "QLEQPZ6F", "command": "no command", "content": "FROM/TO SOUTH AMERICA\n \n CHANGES\n \n ANY TIME\n CHARGE USD 170.00 OR 100 PERCENT - WHICHEVER IS LOWER-\n FOR REISSUE/REVALIDATION.\n CHARGE USD 225.00 OR 100 PERCENT - WHICHEVER IS LOWER-\n FOR NO-SHOW.\n NOTE -\n PENALTIES FOR TICKET CHANGES MUST BE COLLECTED\n WITHIN THE TICKET USING THE TAX CODE OD.\n THE NON-USE OF OD TAX CODE WILL BE PENALIZED\n WITH 5.00USD PLUS THE ADMINISTRATIVE FEE\n ASSOCIATED TO THE ADM.\n EXCEPT TICKETS REISSUED IN USA CANADA\n ARGENTINA OR PARAGUAY.\n //\n REISSUE MUST BE COMPLETED BEFORE DEPARTURE TIME\n OF THE ORIGINAL FLIGHT -OTHERWISE IT WILL BE\n CONSIDERED NO-SHOW AND SUCH PENALTY/RESTRICTION\n WILL APPLY.\n -CHANGES TO UNUSED TICKET-\n 1.WHEN THE FIRST FLIGHT COUPON IS CHANGED THE\n ITINERARY MUST BE RE-PRICED USING CURRENT FARES IN\n EFFECT ON THE DATE THE TICKET IS REISSUED THE\n ITINERARY MUST MEET ALL RULE PROVISIONS OF THE\n NEWLY TICKETED FARE.\n 2.WHEN THERE ARE NO CHANGES TO THE FIRST FLIGHT\n COUPON BUT OTHER FARE COMPONENTS ARE CHANGED THE\n ITINERARY MUST BE RE-PRICED USING HISTORICAL\n FARES IN EFFECT ON THE PREVIOUS TICKETING DATE.\n THE NEW ITINERARY MUST MEET ALL THE PROVISIONS OF\n THE NEWLY TICKETED FARES\n //\n WHEN MORE THAN ONE FARE COMPONENT IS CHANGED THE\n HIGHEST PENALTY/RESTRICTIVE CONDITION OF ANY OF\n THE CHANGED FARE COMPONENTS WILL APPLY.\n //\n CHANGES TO NON REFUNDABLE FARE COMPONENTS SHOULD\n BE DONE TO AN EQUAL OR A HIGHER FARE COMPONENT.\n //\n THE CHANGE FEE AND ANY DIFFERENCE IN FARE MUST BE\n COLLECTED AT THE TIME OF CHANGE/REISSUE AND\n APPLIES PER TRANSACTION-PER PASSENGER.\n CHILD/INFANT DISCOUNTS APPLY.\n //\n -CHANGES TO PARTIALY USED TICKETS-\n THE ITINERARY MUST BE RE-PRICED USING HISTORICAL\n FARES IN EFFECT ON THE PREVIOUS TICKETING DATE.\n THE NEW ITINERARY MUST MEET ALL RULE PROVISIONS\n OF THE NEWLY TICKETED FARE. THE RECALCULATED FARE\n MUST BE THE FARE THAT COULD HAVE BEEN USED IF\n PURCHASED ON THE ORIGINAL TICKETING DATE.\n //\n WHEN MORE THAN ONE FARE COMPONENT IS CHANGED THE\n HIGHEST PENALTY/RESTRICTIVE CONDITION OF ANY OF\n THE CHANGED FARE COMPONENTS WILL APPLY.\n //\n CHANGES TO NON REFUNDABLE FARE COMPONENTS SHOULD\n BE DONE TO AN EQUAL OR A HIGHER FARE COMPONENT.\n //\n THE CHANGE FEE AND ANY DIFFERENCE IN FARE MUST BE\n COLLECTED AT THE TIME OF CHANGE/REISSUE AND\n APPLIES PER TRANSACTION-PER PASSENGER.\n CHILD/ INFANT DISCOUNTS APPLY.\n //\n TICKET VALIDITY FOR WHOLLY UNUSED TICKETS IS ONE\n YEAR FROM TICKET ISSUE DATE. PARTIALLY USED\n TICKETS ARE VALID PROVIDED TRAVEL IS COMPLETED\n WITHIN ONE YEAR OR MAXIMUN STAY - WHICHEVER IS\n EARLIER- FROM THE OUTBOUND TRAVEL OF THE ORIGINAL\n TICKET.\n \n CANCELLATIONS\n \n ANY TIME\n TICKET IS NON-REFUNDABLE.\n NOTE -\n DISTRIBUTION COST RECOVERY FEE -IN BRAZIL\n COLLECTED THROUGH Q AND IN OTHER COUNTRIES\n THROUGH YR- IS ONLY REFUNDABLE IF THE TICKETED\n FARE IS REFUNDABLE OR IN CASES OF IRREGULAR\n OPERATIONS OR FLIGHT CANCELLATIONS OR IN\n COUNTRIES WHERE A CANCELLATION LAW APPLIES.\n //\n ANY TIME REFUND NOT PERMITED IN CASE OF GROUP AND\n SERIES RESERVATION\n //\n REFUND RULES APPLY PER FARE COMPONENT.\n WHEN COMBINING REFUNDABLE FARES WITH NON\n REFUNDABLE FARES PROVISIONS WILL APPLY AS FOLLOWS\n - THE AMOUNT PAID ON THE REFUNDABLE FARE\n COMPONENT WILL BE REFUNDED UPON PAYMENT OF THE\n PENALTY AMOUNT IF APPLICABLE.\n - THE AMOUNT PAID ON THE NON REFUNDABLE FARE\n COMPONENT WILL NOT BE REFUNDED.\n - WHEN COMBINING FARES CHARGE THE SUM OF THE\n CANCELLATION FEES OF ALL CANCELLED FARE\n COMPONENTS.\n //\n", "isSafe": true, "isFareRefundable": false, "origin": "LIM", "destination": "AEP", "fareRuleSearchType": null, "details": [ { "id": 54844490, "area": "SOUTH AMERICA", "ticketingBefore": null, "ticketingAfter": null, "travelBefore": null, "travelAfter": null, "section": "CANCELLATIONS", "isAllowed": false, "timeOfEvent": "ANY TIME", "reason": "", "amountType": "NONE", "currencyCode": null, "amount": null, "chargeType": null, "specialEmergencyRules": false, "fareType": null }, { "id": 54844490, "area": "SOUTH AMERICA", "ticketingBefore": null, "ticketingAfter": null, "travelBefore": null, "travelAfter": null, "section": "CHANGES", "isAllowed": true, "timeOfEvent": "ANY TIME", "reason": "REISSUE/REVALIDATION", "amountType": "PERCENT", "currencyCode": "USD", "amount": 100, "chargeType": "WhicheverIsLower", "specialEmergencyRules": false, "fareType": null }, { "id": 0, "area": "SOUTH AMERICA", "ticketingBefore": null, "ticketingAfter": null, "travelBefore": null, "travelAfter": null, "section": "CHANGES", "isAllowed": true, "timeOfEvent": "AFTER DEPARTURE", "reason": "NO-SHOW", "amountType": "PERCENT", "currencyCode": "USD", "amount": 100, "chargeType": "WhicheverIsLower", "specialEmergencyRules": false, "fareType": null } ] } ], "ticketStructuredFareRule": null, "taxes": [ { "code": "HW", "amount": 30.95, "currencyCode": "USD", "isRefundable": true, "willRefund": true, "taxRemit": "USE" }, { "code": "PE", "amount": 30.24, "currencyCode": "USD", "isRefundable": true, "willRefund": false, "taxRemit": "SALE" }, { "code": "YR", "amount": 0.00, "currencyCode": "USD", "isRefundable": false, "willRefund": false, "taxRemit": "NEVER" } ], "rules": [ { "couponId": 191969665, "segmentIdx": 1, "penaltyType": "NONE", "penaltyPercent": null, "penaltyAmount": { "amount": 0, "currencyCode": "USD" }, "originalCurrencyPenaltyAmount": null, "ruleAllowsRefund": false, "isWorthRefunding": false, "cancellationFareRuleDetailId": 54844490, "changeFareRuleDetailId": 54844490, "isSecondPenalty": false } ], "segments": [ { "couponId": 191969665, "segmentOrigin": "LIM", "segmentDestination": "AEP", "isOpen": true, "baseFare": { "amount": 155.00, "currencyCode": "USD" }, "originalCurrencyBaseFare": { "amount": 155.00, "currencyCode": "USD" }, "segmentQ": { "amount": 0.00, "currencyCode": "USD" }, "originalCurrencySegmentQ": { "amount": 0.00, "currencyCode": "USD" } } ], "historicalPricings": [], "parents": [], "attachments": [], "refundableNow": { "isRefundableNow": false, "isRefundingNow": false, "isResubmit": true }, "retryableNow": { "isRetryableNow": false, "isRefundableNow": false, "isRefundingNow": false, "isResubmit": false }, "agencyAndAirlineReservationHistory": { "agencyHistory": { "pnrHistoryGroups": [ { "savedBy": "WS-LATAM/WSESKBFQ CR-XXXXXXXXX {IATA_CODE} SU 0000XX/DS", "savedDate": "2024-08-02", "updatedAt": "21:08:00", "ticketsIssued": [ "5443047395032" ], "coupons": [ { "status": "HK", "airline": "LA", "flightNum": "2380", "origin": "LIM", "destination": "AEP", "departure": "2024-08-14T09:35:00", "arrival": "2024-08-14T16:00:00", "bookingClass": "Q", "previousStatus": "NN", "actionCode": "SC" } ] }, { "savedBy": "WS-LATAM/WSESKBFQ CR-XXXXXXXXX {IATA_CODE} SU 0000XX/DS", "savedDate": "2024-08-02", "updatedAt": "21:08:00", "ticketsIssued": [ "5441813630812" ], "coupons": [ { "status": "HK", "airline": "LA", "flightNum": "2380", "origin": "LIM", "destination": "AEP", "departure": "2024-08-14T09:35:00", "arrival": "2024-08-14T16:00:00", "bookingClass": "Q", "previousStatus": "NN", "actionCode": "SC" } ] }, { "savedBy": " -NMC-POLAND/VRAO CR-XXXXXXXXX XXXXXXXX SU 0000XX/GA-LATAM/GAGENSTD", "savedDate": "2024-08-13", "updatedAt": "11:19:00", "ticketsIssued": [ "5443047395032", "5441813630812" ], "coupons": [] } ], "cancellationReasons": [] }, "airlineHistory": null }, "additionalPenaltyRules": [], "maybeRejectionReason": "TAX PE REEMBOLSABLE PARA SOLICITUDES APARTIR DEL 01-07-2020", "travelAgencyId": 33, "requestAt": null, "clientData": { "ticketNum": null, "emailReservation": null, "channel": null, "subChannel": null, "activeReserve": null, "firstName": null, "middleName": null, "lastName": null, "secondLastName": null, "isSplitPnr": null, "pnrNew": null, "cancelPnrDateNew": null, "cancelPnrDate": null, "frequentFlyerNumber": null, "saleCountry": null, "coupons": [ { "idx": null, "cancelCouponDate": null } ], "isOriginalSale": null, "formOfPayment": [ { "fop": null, "franchise": null, "cardNumber": null, "expDate": null, "approvalCode": null } ], "statusRefund": null, "refcalRefundReason": null, "refcalRefundReject": null, "agentRemark": null, "feeEmd": null, "feeIndicator": null, "feeAmount": null, "feeCurrency": null, "feePaymentdate": null, "extraParams": null } } } } }