{ "data": { "refunds": { "getRefundCandidate": { "viewer": "OpsAgentViewer", "ticketSummary": { "ticketId": 212210657, "ticketNum": "0741613752194", "pnr": "XXXXXX", "iataCode": "XXXXXXXX", "travelAgencyId": 70, "travelAgencyName": "Agency_name", "airlineName": "Klm", "passengerName": "XXXXX/XXXXX", "flightType": "International", "gds": "WORLDSPAN", "issueDate": "2023-10-09", "validIssueDate": "2023-10-09", "refundLimitDate": "2024-10-09", "endorsements": null, "totalFare": { "amount": 2231200.00, "currencyCode": "COP" }, "paidBaseFare": { "amount": 908100.00, "currencyCode": "COP" }, "fopData": { "equivalentFare": 908100.00, "cardPayment": 2231200.00, "cashPayment": 0.00, "taxPayment": { "amount": 1323100.00, "currencyCode": "COP" } }, "fop": "CC", "parentTicketNum": null, "parentIssueDate": null, "fareBasis": "GLC0BILB", "commissionPercent": 1.00, "commissionAmount": { "amount": 9081.0000, "currencyCode": "COP" }, "rfisc": null, "isPocActive": false, "isTicketExpired": false, "pnrAirline": null }, "refundCandidateSummary": { "status": "ERROR", "product": "ARP", "createdAt": "2023-11-01", "waiver": null, "freeText": null, "ssr": null, "osi": null, "remark": null, "endorsement": null, "waiverForceFareRefundWithoutPenalty": true, "rucFoid": null, "emdNum": null, "emdIssueDate": null, "refundRoute": "GDS", "overrideRefundRoute": "GDS", "availableRefundRoutes": [ "BSP", "GDS" ], "identificationNotes": "CANDIDATE SEGMENTS TAKEN FROM FARE CONSTRUCTION, DIDN'T NEED TO QUOTE\nTax YS marked as willRefund=false\nYR tax is not set as refundable in AirlineDetails\nStatus changed NEW->REVIEW\nStatus locked to REVIEW\nARP Refund for Agency always REVIEW\nTried to change from locked status REVIEW to READY\nARP REVIEW - TAX ONLY GREATER THAN 500 USD\nTax PE overriden as it is not refundable for tickets who are not LATAM or with IATA starting with 91.\nWATCHOUT: Failed to update related refunds --> No need to check for related refunds\nUpdated -> Status changed by agent@agency.com from REVIEW to READY at 2023-11-01T12:49:34.832512\nUpdated -> refund Route changed by agent@agency.com from BSP to GDS at 2023-11-01T12:49:34.832528\nEnqueued for REFUND by agent@agency.com at 2023-11-01T12:49:41.236773", "notes": null, "operatorNotes": null, "isAdminFeeApplicable": true, "isVisibleToClient": true, "calcError": null, "calcTaxRefundability": 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(International)\"],\"tax_country_code\":[\"NL\"],\"origin_country\":[\"NL\"],\"destination_country\":[\"ES\"]}]}],\"YS\":[1,{\"tax_code\":\"YS\",\"total_paid\":{\"amount\":\"293400.0\",\"currency_code\":\"COP\"},\"total_computed\":{\"amount\":\"293400.0\",\"currency_code\":\"COP\"},\"diff_with_charged_in_usd\":{\"amount\":\"0.00\",\"currency_code\":\"USD\"},\"safe_refundable\":[{\"amount\":\"293400.0\",\"currency_code\":\"COP\"}],\"applied_in_segments\":[{\"origin\":\"BOG\",\"destination\":\"AMS\",\"is_taxable_segment_open\":true,\"is_flight_segment_open\":[true],\"tax_code\":\"YS\",\"tax_sequence\":0,\"tax_point\":\"NA\",\"tax_remit\":\"SALE\",\"tax_amount\":\"293400.0\",\"tax_currency\":[\"COP\"],\"tax_percent_flat\":\"FLAT\",\"percent_over_amount\":[{\"amount\":\"207.00\",\"currency_code\":\"NUC\"}],\"is_part_refundable\":true,\"computed_tax_amount\":{\"amount\":\"293400.0\",\"currency_code\":\"COP\"},\"segment_idx\":[1],\"tax_name\":[\"Sales Tax (Domestic) = I.V.A.\"],\"tax_country_code\":[\"CO\"],\"origin_country\":[\"CO\"],\"destination_country\":[\"NL\"]}]}],\"RN\":[1,{\"tax_code\":\"RN\",\"total_paid\":{\"amount\":\"43700.0\",\"currency_code\":\"COP\"},\"total_computed\":{\"amount\":\"43867.35\",\"currency_code\":\"COP\"},\"diff_with_charged_in_usd\":{\"amount\":\"0.04\",\"currency_code\":\"USD\"},\"safe_refundable\":[{\"amount\":\"43700.0\",\"currency_code\":\"COP\"}],\"applied_in_segments\":[{\"origin\":\"AMS\",\"destination\":\"MAD\",\"is_taxable_segment_open\":true,\"is_flight_segment_open\":[true],\"tax_code\":\"RN\",\"tax_sequence\":5407,\"tax_point\":\"DEPARTURE\",\"tax_remit\":\"USE\",\"tax_amount\":\"9.5\",\"tax_currency\":[\"EUR\"],\"tax_percent_flat\":\"FLAT\",\"percent_over_amount\":[{\"amount\":\"207.00\",\"currency_code\":\"NUC\"}],\"is_part_refundable\":true,\"computed_tax_amount\":{\"amount\":\"9.5\",\"currency_code\":\"EUR\"},\"segment_idx\":[1],\"tax_name\":[\"Passenger Service Charge (International)\"],\"tax_country_code\":[\"NL\"],\"origin_country\":[\"NL\"],\"destination_country\":[\"ES\"]}]}],\"CO\":[1,{\"tax_code\":\"CO\",\"total_paid\":{\"amount\":\"201800.0\",\"currency_code\":\"COP\"},\"total_computed\":{\"amount\":\"201789.79\",\"currency_code\":\"COP\"},\"diff_with_charged_in_usd\":{\"amount\":\"0.0\",\"currency_code\":\"USD\"},\"safe_refundable\":[{\"amount\":\"201800.0\",\"currency_code\":\"COP\"}],\"applied_in_segments\":[{\"origin\":\"BOG\",\"destination\":\"AMS\",\"is_taxable_segment_open\":true,\"is_flight_segment_open\":[true],\"tax_code\":\"CO\",\"tax_sequence\":7215,\"tax_point\":\"DEPARTURE\",\"tax_remit\":\"USE\",\"tax_amount\":\"46.0\",\"tax_currency\":[\"USD\"],\"tax_percent_flat\":\"FLAT\",\"percent_over_amount\":[{\"amount\":\"207.00\",\"currency_code\":\"NUC\"}],\"is_part_refundable\":true,\"computed_tax_amount\":{\"amount\":\"46.0\",\"currency_code\":\"USD\"},\"segment_idx\":[1],\"tax_name\":[\"Airport Tax 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"isVoluntaryRefund": true, "metadata": null }, "overrideTaxCalculations": false, "overrideBaseFareSegments": null, "isGuaranteedRefund": false, "shouldCancelItinerary": false, "isQuotationOk": true }, "coupons": [ { "id": 155498511, "idx": 1, "number": 1, "segmentIdx": 1, "isOpen": true, "status": "O", "connectionType": "O", "origin": "BOG", "destination": "AMS", "departedAt": "2023-10-27T15:15:00", "fareClass": "G", "brandCode": null, "fareBasis": "GLC0BILB", "marketingAirline": "KL", "flightNum": "747" }, { "id": 155498512, "idx": 2, "number": 2, "segmentIdx": 1, "isOpen": true, "status": "O", "connectionType": "X", "origin": "AMS", "destination": "MAD", "departedAt": "2023-10-28T13:50:00", "fareClass": "L", "brandCode": null, "fareBasis": "GLC0BILB", "marketingAirline": "KL", "flightNum": "1703" } ], "fareConstructionSummary": { "fareCalculation": "BOG KL X/AMS KL MAD207.00NUC 207.00END ROE1.00 KL", "eitherFareConstruction": { "left": null, "right": { "segments": [ { "parts": [ { 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"Security Service Charge (International)", "taxCountryCode": "NL", "originCountry": "NL", "destinationCountry": "ES", "localPaid": null } ] } } }, { "key": "YS", "value": { "left": null, "right": { "taxCode": "YS", "totalPaid": { "amount": 293400.0, "currencyCode": "COP" }, "totalComputed": { "amount": 293400.0, "currencyCode": "COP" }, "diffWithChargedInUsd": { "amount": 0.00, "currencyCode": "USD" }, "safeRefundable": { "amount": 293400.0, "currencyCode": "COP" }, "isPartialRefundable": null, "appliedInSegments": [ { "origin": "BOG", "destination": "AMS", "isTaxableSegmentOpen": true, "isFlightSegmentOpen": true, "taxCode": "YS", "taxSequence": 0, "taxPoint": "NA", "taxRemit": "SALE", "taxAmount": 293400.0, "taxCurrency": "COP", "taxPercentFlat": "FLAT", "percentOverAmount": { "amount": 207.00, "currencyCode": "NUC" }, "isPartRefundable": true, "computedTaxAmount": { "amount": 293400.0, "currencyCode": "COP" }, "segmentIdx": 1, "taxName": "Sales Tax (Domestic) = I.V.A.", "taxCountryCode": "CO", "originCountry": "CO", "destinationCountry": "NL", "localPaid": null } ] } } }, { "key": "RN", "value": { "left": null, "right": { "taxCode": "RN", "totalPaid": { "amount": 43700.0, "currencyCode": "COP" }, "totalComputed": { "amount": 43867.35, "currencyCode": "COP" }, "diffWithChargedInUsd": { "amount": 0.04, "currencyCode": "USD" }, "safeRefundable": { "amount": 43700.0, "currencyCode": "COP" }, "isPartialRefundable": null, "appliedInSegments": [ { "origin": "AMS", "destination": "MAD", "isTaxableSegmentOpen": true, "isFlightSegmentOpen": true, "taxCode": "RN", "taxSequence": 5407, "taxPoint": "DEPARTURE", "taxRemit": "USE", "taxAmount": 9.5, "taxCurrency": "EUR", "taxPercentFlat": "FLAT", "percentOverAmount": { "amount": 207.00, "currencyCode": "NUC" }, "isPartRefundable": true, "computedTaxAmount": { "amount": 9.5, "currencyCode": "EUR" }, "segmentIdx": 1, "taxName": "Passenger Service Charge (International)", "taxCountryCode": "NL", "originCountry": "NL", "destinationCountry": "ES", "localPaid": null } ] } } }, { "key": "CO", "value": { "left": null, "right": { "taxCode": "CO", "totalPaid": { "amount": 201800.0, "currencyCode": "COP" }, "totalComputed": { "amount": 201789.79, "currencyCode": "COP" }, "diffWithChargedInUsd": { "amount": 0.0, "currencyCode": "USD" }, "safeRefundable": { "amount": 201800.0, "currencyCode": "COP" }, "isPartialRefundable": null, "appliedInSegments": [ { "origin": "BOG", "destination": "AMS", "isTaxableSegmentOpen": true, "isFlightSegmentOpen": true, "taxCode": "CO", "taxSequence": 7215, "taxPoint": "DEPARTURE", "taxRemit": "USE", "taxAmount": 46.0, "taxCurrency": "USD", "taxPercentFlat": "FLAT", "percentOverAmount": { "amount": 207.00, "currencyCode": "NUC" }, "isPartRefundable": true, "computedTaxAmount": { "amount": 46.0, "currencyCode": "USD" }, "segmentIdx": 1, "taxName": "Airport Tax (International)", "taxCountryCode": "CO", "originCountry": "CO", "destinationCountry": "NL", "localPaid": null } ] } } } ], "ticketFareRules": [ { "fareBasis": "GLC0BILB", "command": "4FBOGMAD09OCT2327OCT23-KL*GLC0BILB", "content": "FARE RULES TEXT \n\n UNLESS OTHERWISE SPECIFIED NOTE - RULE USL4 IN IPRG100 \n APPLIES \n\nGENERAL RULES TEXT \n\n UNLESS OTHERWISE SPECIFIED \n\n CHANGES \n BEFORE DEPARTURE \n CHARGE USD 200.00.\n CHILD/INFANT DISCOUNTS APPLY.\n NOTE - \n A CHANGE IS A ROUTING / DATE / FLIGHT \n MODIFICATION \n WHEN MORE THAN ONE FARE COMPONENT IS BEING \n CHANGED \n THE HIGHEST PENALTY OF ALL CHANGED FARE \n COMPONENTS \n WILL APPLY \n //// \n\n // BEFORE OUTBOUND DEPARTURE // \n //// \n NEW RESERVATION AND REISSUANCE MUST BE MADE AT \n THE \n SAME TIME PRIOR TO DEPARTURE OF THE ORIGINALLY \n SCHEDULED FLIGHT. IF CHANGE DOES NOT OCCUR ON THE \n FIRST FARE COMPONENT OF THE JOURNEY NEW FARE \n WILL BE RECALCULATED USING FARES IN EFFECT ON THE \n PREVIOUS TICKETING DATE AND UNDER FOLLOWING \n CONDITIONS \n - IF SAME BOOKING CLASS IS USED NEW FARE MAY BE \n LOWER OR EQUAL OR HIGHER THAN PREVIOUS AND \n A / MUST COMPLY WITH ALL PROVISIONS OF THE \n\n ORIGINALLY TICKETED FARE \n B / OR MUST COMPLY WITH ALL PROVISIONS OF THE \n NEW FARE BEING APPLIED \n - IF A DIFFERENT BOOKING CLASS IS USED NEW FARE \n MAY BE EQUAL OR HIGHER THAN PREVIOUS AND \n A / MUST COMPY WITH ALL PROVISIONS OF THE \n NEW FARE BEING APPLIED \n ----------------------- \n REISSUE IS PERMITTED WITH ANY BRAND \n ----------------------- \n NEW RESERVATION AND REISSUANCE MUST BE MADE AT \n THE \n SAME TIME PRIOR TO DEPARTURE OF THE ORIGINALLY \n\n SCHEDULED FLIGHT. WHEN CHANGE OCCURS ON THE FIRST \n FARE COMPONENT OF THE JOURNEY ONLY OR ON THE \n FIRST FARE COMPONENT AND OTHER FARE COMPONENT OF \n THE JOURNEY NEW FARE WILL BE RECALCULATED USING \n FARES IN EFFECT ON DATE OF REISSUE AND UNDER \n FOLLOWING CONDITIONS \n - IF SAME BOOKING CLASS IS USED NEW FARE MAY BE \n LOWER OR EQUAL OR HIGHER THAN PREVIOUS AND \n A / MUST COMPLY WITH ALL PROVISIONS OF THE \n ORIGINALLY TICKETED FARE \n B / OR MUST COMPLY WITH ALL PROVISIONS OF THE \n NEW FARE BEING APPLIED \n - IF A DIFFERENT BOOKING CLASS IS USED NEW FARE \n\n MAY BE EQUAL OR HIGHER THAN PREVIOUS AND \n A / MUST COMPLY WITH ALL PROVISIONS OF THE \n NEW FARE BEING APPLIED \n ----------------------- \n REISSUE IS PERMITTED WITH ANY BRAND \n ----------------------- \n CHANGES NOT PERMITTED IN CASE OF NO-SHOW.\n NOTE - \n // BEFORE OUTBOUND DEPARTURE // \n // NO SHOW // \n IN THE EVENT OF NO SHOW - WHEN CHANGES ARE \n REQUESTED AFTER DEPARTURE OF THE ORIGINALLY \n SCHEDULED FLIGHT - CHANGES ARE NOT PERMITTED AND \n\n CANCELLATION RULES SHALL APPLY \n AFTER DEPARTURE \n CHARGE USD 200.00.\n CHILD/INFANT DISCOUNTS APPLY.\n NOTE - \n ///// \n // AFTER OUTBOUND DEPARTURE // \n //// \n NEW RESERVATION / REISSUANCE AND PAYMENT \n OF THE PENALTY MUST BE MADE AT THE SAME TIME \n ------------------------------- \n NEW FARE WILL BE RECALCULATED USING \n FARES IN EFFECT ON THE PREVIOUS TICKETING DATE \n\n AND UNDER FOLLOWING CONDITIONS \n - IF SAME BOOKING CLASS IS USED NEW FARE MAY BE \n LOWER OR EQUAL OR HIGHER THAN PREVIOUS AND \n A / MUST COMPLY WITH ALL PROVISIONS OF THE \n ORIGINALLY TICKETED FARE \n B / OR MUST COMPLY WITH ALL PROVISIONS OF THE \n NEW FARE BEING APPLIED \n - IF A DIFFERENT BOOKING CLASS IS USED NEW FARE \n MAY BE EQUAL OR HIGHER THAN PREVIOUS AND \n UNDER FOLLOWING CONDITIONS \n A / MUST COMPLY WITH ALL PROVISIONS OF THE NEW \n FARE BEING APPLIED \n ----------------------- \n\n REISSUE IS PERMITTED WITH ANY BRAND \n ----------------------- \n CANCELLATIONS \n ANY TIME \n TICKET IS NON-REFUNDABLE IN CASE OF CANCEL.\n TICKET IS NON-REFUNDABLE IN CASE OF NO-SHOW.\n NOTE - \n ANY TIME \n CANCELLATIONS RULES APPLY BY FARE COMPONENT \n WHEN COMBINING A REFUNDABLE TICKET WITH A \n NON REFUNDABLE TICKET PROVISIONS WILL APPLY \n AS FOLLOWS \n - THE AMOUNT PAID ON THE REFUNDABLE FARE \n\n COMPONENT WILL BE REFUNDED UPON PAYMENT \n OF THE PENALTY AMOUNT IF APPLICABLE \n - THE AMOUNT PAID ON THE NON REFUNDABLE \n FARE COMPONENT WILL NOT BE REFUNDED \n - FOR NON REFUNDABLE TICKETS THE YQ/YR CARRIER \n IMPOSED SURCHARGE WILL NOT BE REFUNDED \n", "isSafe": true, "isFareRefundable": null, "origin": "BOG", "destination": "MAD", "fareRuleSearchType": null, "details": [ { "id": 0, "area": "", "ticketingBefore": null, "ticketingAfter": null, "travelBefore": null, "travelAfter": null, "section": "CANCELLATIONS", "isAllowed": false, "timeOfEvent": "", "reason": "", "amountType": "NONE", "currencyCode": null, "amount": null, "chargeType": null, 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